TAMPA, Fla. (WFLA) — Mary Gray has been attending Broadway shows for years, and it was important to her to make sure her family got to go to "The Lion King" at the Straz Center.

That's why she bought tickets in November and glossed over the whopping $3,000 price tag.

She called Better Call Behnken last week two days before the show, when she still didn't have tickets. She said she thought she was buying directly from the Straz Center but later discovered it was actually a third-party reseller called Tickets-Center.com.

A representative from Tickets-Center.com told Consumer Investigator Shannon Behnken Friday that Gray did not need to worry because she would receive an email about meeting the seller in front of the venue before the show to get tickets.

However, the day of the show, Gray said she received an email about obtaining one of the seven tickets but not the others.

The Tickets-Center.com representative put us on hold and came back to say the reason why six of the tickets weren't delivered is because Gray called her credit card company about the undelivered tickets late last week, putting everything on hold.

Gray said her credit card company told her Monday they are refunding the six tickets she didn't receive, in the amount of $2,618.

They are still investigating the one ticket she was offered in another seat.