POLK COUNTY, Fla. (WFLA) -- An 81-year Army Vet is getting the roof repaired on his lanai.

When things hit a standstill, he contacted 8 On Your Side.

Roger Swiger's lanai had been rotting and sloping.

Once we started asking questions, APEX Roofing and Restoration stepped in to help this Army Vet.

"Thanks to 8 On Your Side, Brittany, and APEX, my lanai is being fixed,” Swiger said. "It took over 4 years."

APEX Roofing & Restoration installed a new roof on his Winter haven home in 2021, but Swiger had long questioned why that did not include his lanai.

"Two different agents once telling me they paid them for the lanai and the other one told me they did not because it wouldn't be covered because it wasn't part of the original roof,” said Swiger.

After visiting the Army Vets home last month, we asked APEX. The company had told us it was the insurance company that determined the lanai roof should be excluded, and they never received any funds for any work on the lanai.

Swiger hasn't heard back from his insurance company.

"APEX picked it up and ran good with it,” Swiger said.

APEX ended up installing Swiger's lanai's roof free of charge.

"Mr. Swiger is an 81-year-old vet who served our country for so long, and it's nice to be able to serve him,” said Todd Speciale, APEX Roofing and Restoration Chief Sales Officer.

Swiger and his wife are thankful APEX stepped up, even though the company said it wasn't their responsibility.

"APEX, the president, the owner called me directly about an hour directly after Brittany was here and told me he would step up and take care of everything no cost to me!” Swiger said.